The SWEET Policies
Thank You for choosing The SWEET Suite Beauty Studio & Eyelash Extension Supply
Store Return Policy
Returns are accepted within 24hrs of purchase. Must have original receipt.
ANY and ALL Items with a broken seal or broken/tampered with packaging will not be refunded.
***Adhesive, Lash Bath, Primer, Bonder, Spoolies, Applicators, & Tweezers are Final Sale and Non refundable.***
SWEET Suite Booking Policy
I believe that You, the client, are the most important person in my business. I want you to walk out of my Suite feeling refreshed, your best and glad you chose The SWEET suite as your sweet retreat for your first appointment and all your future visits.
Each appointment at The SWEET suite will provide you personalized attention. Please arrive 5 minutes before your scheduled appointment time in order to relax, browse ideas and enjoy a refreshing beverage. If you are too late for your appointment, I may need to reschedule your appointment or modify your service(s).
For your convenience, I provide a courtesy confirmation text 24-48 hours prior to your appointment. If I do not get a confirmation response your appointment will be automatically cancelled. I ask that you keep me informed of any changes in your contact information. If I do not receive a response of confirmation from you, your appointment will be automatically cancelled.
STRICT AND ENFORCED CANCELLATION & NO-SHOW POLICY
I require 48-hour notice for penalty free cancellation of appointments. You must call the Studio directly during business hours to cancel your appointment. The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping my scheduled filled, thus better serving everyone. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services.
My appointments are confirmed 24-48 hours in advance.
Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount. These fees will be expected to be paid prior to future visits.
NO-SHOW, NO-CALL POLICY
Any appointment that a client fails to call and adjust or cancel will be considered a “no-show.” Any appointment that is cancelled without 24 hour’s notice may also be considered under this policy.
“NO SHOWS” will be charged 100% of the reserved service amount. These fees will be expected to be paid prior to future visits.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
I will always try my best to accommodate you if you’re running late, stuck in traffic, etc. It happens, I know. However, your late arrival can affect the remainder of my day by delaying serviced for clients who come in on time. For this reason, I have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, I will call to check in on you. If you are able to make it in time for your entire service to be completed, great. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late. I'd rather know as early as possible so I can do my best to fit you in without upsetting the flow of our day.
I require a 25% Non-refundable deposit to book and hold every appointment.
Your deposit will be applied toward the final bill. I require 48 hour notice in the event of a cancellation.
All pricing is based on time needed and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular needs. If you have any questions on specific pricing, then I urge you to ask pricing prior to your service.
I accept Visa, Master Card, American Express, Discover (Via-Paypal invoice), Zelle, CashApp and Cash.
I do not accept Personal checks.
I want you to be happy and satisfied with your services. Therefore, I ask that you call me within 2days of your service(s) for any changes that you may require. I am happy for the opportunity to make things right for you.
Children Safety Policy
With the utmost respect to the parents, for safety reasons and insurance purposes, I encourage parents to visit the salon without their children unless the child has an appointment. I do not have the facilities to care for children and even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, chemicals, glass shelves). Children WILL NOT be allowed in the treatment Studio. I love children but I cannot assure their safety in a professional environment. Well behaved children are welcome in the common area of the barbershop, however.
*Please Note* Each Service is timed in order to ensure personalized attention to each client. So, unfortunately if your service is interrupted for personal reasons ( i,e, Personal calls, tending to a child/children in the common area, taking multiple breaks, or other possible time consuming activities) your service time will not be extended and you will still be required to pay 100% of the service fee. If there is no appointment immediately following your appointment and you would like to extend your service time to get the full experience a small fee will be applied to the final billing.
YOUR UNDERSTANDING IS GREATLY APPRECIATED.